Privacy Policy

Who We Are

Eunoia Creative (“we”, “our”, or “us”) is a branding and design agency based in Hong Kong, providing creative services to clients globally, including the European Union (EU), United Kingdom (UK), Japan, and the United States (US).

Our website address is: https://eunoia-creative.com

Purpose of This Policy

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you:

Visit our website
Contact us or use our services
Engage with us as a client, partner, or contractor

We are committed to complying with applicable data protection and privacy laws in jurisdictions where we operate.

What Information We Collect

Depending on your interaction with us, we may collect the following types of personal information:

Contact Information

Name
Email address
Phone number
Company name
Country or region

Project/Business Information

Design brief
Brand materials
Billing and invoicing details
Communication history

Technical Information

IP address
Browser type
Device and OS
Location (general)
Website usage data via cookies and analytics tools (e.g., Google Analytics)

How We Use Your Information

We use your information to:

Provide and manage our creative services
Respond to inquiries or quote requests
Process payments and invoices
Improve our website and service delivery
Comply with legal obligations
Communicate project updates and offers (with your consent)

We do not sell, rent, or trade your personal data.

International Data Transfers

As we are based in Hong Kong and work with clients globally, your information may be transferred to and stored in countries outside your location, including:

Hong Kong (our primary operations)
EU/EEA
United Kingdom
Japan
United States

We ensure that all transfers comply with applicable legal requirements, such as:

Standard Contractual Clauses (SCCs) for EU/UK data
Data sharing agreements and appropriate safeguards for Japan and the US

Your Rights (Depending on Jurisdiction)

EU/UK Residents (GDPR)

You have the right to:

Access, correct, or delete your data
Restrict or object to processing
Data portability
Withdraw consent at any time
Lodge a complaint with a data protection authority

California Residents (CCPA)

You have the right to:

Know what personal data we collect
Request deletion of your data
Opt-out of sale (we do not sell your data)

Japan Residents (APPI)

You have the right to:

Be informed of the purpose of use
Access, correct, or suspend use of your personal data
Know if data is shared with third parties

To exercise your rights, contact us at:
✉️ aloha@eunoia-creative.com

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience and track usage patterns.

You may control or disable cookies via your browser settings. Please note that disabling cookies may impact website functionality.

Data Retention

We retain personal information only as long as necessary:

To provide services and manage our relationship with you
To comply with legal, tax, and accounting requirements
For no longer than 7 years, unless otherwise legally required

Data Security

We implement appropriate technical and organisational measures to protect your data, including:

Encrypted communications (SSL/TLS)
Restricted internal access to sensitive data
Secure cloud-based storage with reputable providers

However, no method of transmission over the internet is completely secure. Please contact us immediately if you suspect a data breach.

Third-Party Services

We may use trusted third-party providers to support our business, such as:

Google (Analytics, Gmail, Drive)
Payment processors (e.g., Stripe, PayPal)
Project management tools (e.g., Notion, Trello, Figma)

These providers may have access to your data only as required and are bound by confidentiality and data protection obligations.

Minors

Our services are not directed to individuals under 18. We do not knowingly collect personal data from children.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Effective Date.”

We encourage you to review this policy regularly.

Contact Us

For questions or concerns about this Privacy Policy or your data rights, please contact:

Eunoia Creative
📍 Hong Kong SAR
✉️ aloha@eunoia-creative.com

Last Update

These Terms were last updated on 01 January 2026.